If you are an APPLICANT user registering for a background check please use the following link: Applicant Initiated HI BCS
If you are new to the Hawaii Background Check System, please look at the training videos listed below:
Account Setup and User Management
Reporting and Notifications
New Applicant Workflow
Managing Applications
Managing Employees
For assistance please contact the Hawaii BCS Help Desk at HiBcsSupport@improving.com or by calling (888) 312-0688. Please note that help desk is staffed from 6AM HST to 12PM HST, Monday-Friday (except state holidays). Any messages received after 12PM HST will be responded to on the next business day.
To make sure you have best experience possible, the HIBCS system will support only the most up-to-date version of the following internet browsers:
o Mozilla Firefox
o Internet Explorer
o Google Chrome
o Safari
Using an older or unsupported internet browser may lead to web pages within the HIBCS system to not function as intended. Please ensure you are using the most up-to-date version of your internet browser.
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